Storage Cranford Terms and Conditions

These Terms and Conditions set out the basis on which Storage Cranford provides storage, handling, and associated removal-related services in the United Kingdom. By making a booking, using our services, or placing goods into our care, you agree to be bound by these Terms and Conditions. If you do not agree with any part of these terms, you must not use our services.

Definitions

In these Terms and Conditions, the following expressions have the meanings set out below:

Customer means the person, company, or organisation that books or uses our services.

Services means any storage, collection, delivery, packing, handling, or related services provided by Storage Cranford.

Goods means the items that are the subject of our Services, including any items stored, collected, transported, or handled on your behalf.

Contract means the agreement between Storage Cranford and the Customer for the provision of Services, incorporating these Terms and Conditions.

Scope of Services

Storage Cranford provides storage solutions and associated services that may include the collection, handling, and delivery of Goods. The precise scope of services to be provided in each case will be set out in our quotation and subsequent confirmation of booking.

We reserve the right to refuse to provide services in relation to any Goods which are prohibited under these Terms and Conditions, or which we reasonably determine are unsafe, illegal, or unsuitable for storage or handling.

Booking Process

The Customer may request a quotation for services by providing accurate and complete information about the Goods, access requirements, addresses, dates, and any special instructions. Quotations are based on the information provided at the time of enquiry and are subject to change if the information is incomplete, inaccurate, or altered.

A booking is only confirmed when Storage Cranford issues a written confirmation of the booking, which may include a reference number, description of services, estimated charges, and any specific terms applying to that booking.

The Customer is responsible for checking the details of the booking confirmation and must notify us promptly of any errors or discrepancies. Any changes to the booking requested by the Customer are subject to availability and may result in changes to the charges.

Storage Cranford may, at its discretion, request a deposit or prepayment as a condition of confirming a booking.

Customer Obligations

The Customer must ensure that all information provided to Storage Cranford is accurate, complete, and not misleading. This includes, but is not limited to, the nature, quantity, and condition of the Goods, the locations for collection and delivery, and any access restrictions or special requirements.

The Customer must ensure that Goods are properly packed and prepared for handling and storage, unless packing services have been expressly included in the Contract. Goods should be packed in a way that is appropriate for the type of item and the nature of the service being provided.

The Customer must ensure adequate access for vehicles and personnel at collection and delivery points. This includes ensuring that any required permissions, parking arrangements, or building access have been obtained in advance.

The Customer must not request or permit the storage or handling of any Goods that are prohibited under these Terms and Conditions or under applicable law.

Payments and Charges

All charges for services are as set out in our quotation and confirmed at the time of booking, subject to any agreed variations. Charges may be based on factors such as volume, weight, labour time, distance, storage duration, and any additional services requested.

Storage Cranford reserves the right to adjust charges if the actual work required differs from the description supplied at the time of quotation. This may include additional time, additional items, access difficulties, waiting time, or other unforeseen circumstances that are outside our control.

Unless otherwise agreed in writing, payment for services is due as follows:

(a) Any required deposit or prepayment must be paid on or before the booking confirmation date.

(b) For transport or removal-related services, the balance is normally due on or before the date of service.

(c) For ongoing storage services, charges are usually billed in advance for each storage period, as specified in the Contract.

Payment must be made in the currency and by the methods specified by Storage Cranford. If payment is not received by the due date, Storage Cranford reserves the right to suspend services, refuse release of Goods from storage, and charge interest on overdue amounts at the statutory rate permitted under UK law.

Non-Payment and Lien

In the event of non-payment of any charges due under the Contract, Storage Cranford has a lien over the Goods. This means we may retain possession of the Goods until all outstanding charges, including any accrued interest and reasonable costs of enforcement, have been paid in full.

If charges remain unpaid for a prolonged period, Storage Cranford may, after giving reasonable notice to the Customer at the last contact details provided, sell or otherwise dispose of some or all of the Goods to recover outstanding amounts. Any surplus funds remaining after the deduction of all charges, costs, and expenses will be held for the Customer, but without interest.

Cancellations and Amendments

The Customer may cancel or amend a booking by notifying Storage Cranford. Any cancellations or amendments are subject to the following conditions, unless otherwise agreed in writing:

(a) Cancellation more than a reasonable notice period before the scheduled service date may be made without a cancellation fee, other than any non-refundable costs already incurred by Storage Cranford.

(b) Cancellation within a short period prior to the scheduled service date may incur a cancellation fee, which may be a percentage of the quoted charges or a fixed charge reflecting the time and resources reserved.

(c) Cancellation on the day of service or failure to provide access for the service may be treated as a late cancellation and may be charged up to the full quoted amount, subject to our reasonable discretion.

Amendments to bookings, such as changes to dates, addresses, or the volume of Goods, are subject to availability and may result in revised charges. We will inform you of any revised charges before confirming any amendment.

Customer Property and Packing

The Customer is responsible for ensuring that Goods are adequately packed and protected, unless specific packing services have been agreed and provided by Storage Cranford. Fragile, delicate, or high-value items should be clearly identified and appropriately packaged.

Storage Cranford does not accept responsibility for damage arising from poor or inadequate packing, incorrect assembly or disassembly, or where the Customer has failed to follow reasonable packing advice.

Where we provide packing materials or packing services, we will exercise reasonable care and skill. However, it remains the Customer's responsibility to inform us of any particularly fragile or valuable items and any special handling instructions.

Prohibited and Restricted Items

The Customer must not present for storage or handling any Goods that are illegal, dangerous, or otherwise unsuitable. Prohibited items include, but are not limited to:

Explosives, firearms, ammunition, or weapons.

Flammable, corrosive, toxic, or otherwise hazardous materials.

Perishable goods requiring controlled temperatures or time-sensitive handling.

Cash, securities, or other financial instruments.

Living animals, plants, or other living organisms.

Any items whose possession, storage, or transport would contravene applicable law or regulation.

Restricted items may be accepted only by prior written agreement, subject to additional conditions or insurance, and only if such storage or handling is lawful.

Waste Regulations and Disposal

Storage Cranford operates in accordance with applicable UK waste management and environmental regulations. The Customer must not use our services to dispose of domestic waste, hazardous waste, or any materials that require specialised processing, unless expressly agreed and lawful.

If Goods are found to be waste or to contain prohibited materials, Storage Cranford may refuse to store or handle them, or may arrange for their safe disposal in accordance with applicable regulations. Any costs incurred in doing so, including handling, transport, and disposal charges, will be payable by the Customer.

Where clearance or disposal services are provided as part of a removal-related service, the Customer confirms that they have the right to dispose of the items and that no third-party rights are infringed. The Customer is responsible for ensuring that no important documents, valuables, or personal items are inadvertently included in items intended for disposal.

Insurance and Customer Responsibility

Storage Cranford recommends that the Customer maintains adequate insurance cover for their Goods throughout the period of storage and any associated transport. Unless expressly stated in writing, our charges do not include insurance for the full value of the Goods.

The Customer is responsible for arranging their own insurance or confirming that their existing policies cover the Goods while in storage and in transit. We may, in some cases, offer or facilitate access to insurance options, but this will always be subject to separate terms and is not guaranteed.

Liability and Limitations

Storage Cranford will exercise reasonable care and skill in providing the Services. However, our liability to the Customer is subject to the limitations set out in this section and otherwise in these Terms and Conditions.

We are not liable for any loss or damage to Goods arising from inherent defects, poor packing undertaken by the Customer, normal wear and tear, gradual deterioration, or changes in atmospheric conditions such as damp or temperature fluctuations, unless directly caused by our negligence.

We are not liable for any loss or damage arising from events beyond our reasonable control, including but not limited to acts of God, extreme weather, fire, flood, war, terrorism, industrial disputes not involving our own workforce, or interruptions to utilities or transport systems.

Except where prohibited by law, Storage Cranford will not be liable for any indirect, consequential, or economic losses, including loss of profit, loss of use, or loss of opportunity, arising out of or in connection with the Services.

Our total liability for loss of or damage to Goods, where caused by our negligence or breach of contract, shall be limited to a reasonable amount, which may be specified in the quotation or agreed in writing with the Customer, having regard to the nature and value of the Goods and the charges payable for the Services.

Nothing in these Terms and Conditions limits or excludes our liability for death or personal injury caused by our negligence, for fraud or fraudulent misrepresentation, or for any other liability that cannot legally be limited or excluded under UK law.

Claims and Notification of Loss or Damage

If the Customer believes that Goods have been lost or damaged while in our care, they must notify Storage Cranford in writing as soon as reasonably practicable and in any event within a reasonable time after becoming aware of the loss or damage.

The Customer must provide sufficient details of the alleged loss or damage to allow us to investigate the matter, including descriptions of the items involved, the nature and extent of any damage, and any supporting evidence such as photographs or inventories.

Failure to notify us within a reasonable time may affect our ability to investigate the claim and may limit or prejudice any potential recovery, except where such failure is not the fault of the Customer.

Access to Stored Goods

Where the Services include ongoing storage, the Customer may have the right to access or retrieve Goods during our normal operating hours, subject to reasonable notice and any applicable access or handling charges.

Storage Cranford may require proof of identity and authority before allowing access to stored Goods. We may refuse access to any person who cannot demonstrate appropriate authority or whose behaviour poses a risk to safety or security.

Termination of Storage

Either party may terminate storage services by giving reasonable notice in writing in accordance with the terms of the Contract. Upon termination, the Customer must arrange for the removal of all Goods and pay all outstanding charges up to the date of removal.

If the Customer fails to remove Goods by the termination date, Storage Cranford may continue to charge for storage and may take steps to enforce its lien, including disposal or sale of the Goods, after giving reasonable notice.

Data Protection and Privacy

Storage Cranford may collect and process personal data about Customers and their representatives for the purposes of administering bookings, providing services, handling payments, complying with legal obligations, and maintaining security.

We will handle personal data in accordance with applicable UK data protection laws and our privacy practices. Personal information will be kept secure and will only be shared where necessary for the performance of the Contract, compliance with legal obligations, or where otherwise permitted by law.

Complaints Procedure

Storage Cranford aims to provide a professional and reliable service. If you are dissatisfied with any aspect of our services, you should contact us with full details of your concerns. We will investigate complaints in a fair and timely manner and will endeavour to resolve issues where possible.

Variations to Terms

Storage Cranford may amend these Terms and Conditions from time to time. The version in force at the time of booking will apply to that particular Contract, unless we agree otherwise in writing.

Any variation to these Terms and Conditions requested by the Customer will only be valid if agreed in writing by an authorised representative of Storage Cranford.

Severability

If any provision of these Terms and Conditions is found by a court or other competent authority to be invalid, unlawful, or unenforceable, that provision shall be deemed deleted to the minimum extent necessary, and the remaining provisions shall continue in full force and effect.

Governing Law and Jurisdiction

These Terms and Conditions, and any dispute or claim arising out of or in connection with them or their subject matter or formation, shall be governed by and construed in accordance with the laws of England and Wales.

The courts of England and Wales shall have exclusive jurisdiction to settle any dispute or claim arising out of or in connection with these Terms and Conditions, the Contract, or the Services, including any non-contractual disputes or claims.